Cookie Policy

At Charming, we want to ensure that your visit to our Web site is smooth, reliable and as useful to you as possible. To help us do this, we use cookies and similar technologies (together referred to as “cookies” in this policy).
What are cookies?
Cookies are small text files that are automatically placed on your computer or mobile device when you visit almost any Web site. They are stored by your Internet browser. Cookies contain basic information about your Internet use, but they do not normally identify you personally. Your browser sends these cookies back to the site every time you revisit it, so it can recognise your computer or mobile device and personalize and improve your site experience.
For instance, we use cookies on our Web site to remember your login details, so you don’t have to re-enter them repeatedly during your visit to the site. Other cookies help us to understand what did and didn't interest you about our site, so we can provide you with features that are more relevant and useful to you next time you visit. We also use cookies to analyse how visitors use the site.
Some cookies, called "session cookies", remain on your computer only while your browser is open and they are automatically deleted once you close your browser. Other cookies, called "persistent cookies", remain on your computer or mobile device after the browser is closed. This allows the website to recognize your computer or mobile device when you reopen your browser, in order to enhance your navigation experience.
Please note that our use of any information we collect about you through your use of cookies is subject to our Privacy Policy, which is linked to from the bottom of every page.
What types of cookies do we use?
The cookies we use fall into 3 categories. These categories are described below. 
Technical cookies
These cookies are necessary to help you access and move around our site and use all its features. Without these cookies, our website would not work properly and you would not be able to use certain important features. For example, we use a cookie to keep you logged in during your visit, so the site does not require you to log in repeatedly to access different pages. We also use essential cookies for fraud detection and prevention purposes.
You will see that you cannot turn off essential cookies through the Cookie Consent Tool. The reason for this is that such cookies are necessary for you to access and use the content and features of the Web site.
Analytics cookies
At Charming, we want to make your experience on our website as helpful, smooth and as enjoyable as possible. We use cookies to help us understand how our website is being used and how we can improve your experience on it. This type of so-called "analytics" cookies can provide us with anonymous information to help us understand which parts of our Web site interest our visitors and if they experience any errors. We use these cookies to test different designs and features for our sites and we also use them to help us monitor how our visitors reach our sites.
We also use cookies to save your settings and preferences on our Web site, such as language preference and information you've previously entered when searching for travel options. Some customisation cookies are essential if you want to use certain features of the site.
Profiling cookies
We use these to show you our advertisements on other websites. This is called “retargeting” and it aims to be based on your browsing activities on our website, such as the destinations you've been searching for, the properties you've viewed and the prices you've been shown.
Third-Party cookies are used to integrate the presentation of our products. They are sent by partner websites with the only purpose to provide you with the best online experience while visiting our website. These specific cookies are not controlled by us. As a consequence we do not accept any responsibility for the information registered in these cookies or the use made by such third parties. In order to know more about Third-Party cookies you should read the information and policy contained in their original websites. Should you be interested, you can find them in the following list.
Cookies we use
Google Analytics - Analytics (_utma, _utmt, _utmb, _utmc, _utmz, _utmv)
Google Analytics is a Google analysis tool that helps website and app owners understand how visitors interact with the contents of their website (pages visited, browsing time, etc.) by providing useful statistics designed to optimise and improve the browsing of the website without identifying the browser

Google Ads - Profiling Cookies
Favours the research on Google services offered by the hotel without collecting or monitoring information capable of personally identifying a user

 - Hubspot - Profiling Cookies (__hstc, __hssrc, __hssc, hsfirstvisit, hubspotutk)  
These cookies are used to deliver marketing that is more relevant to you and your interests. They may be used to limit the number of times you see a promotional message as well as help measure the effectiveness of the marketing campaign. is a software for marketing automation. sets cookies that track a user's interaction with our site. also tracks browser-provided information such as inferred region, IP address, and return visits. Users remain anonymous unless the user has provided personal information through the submission of a form or clicks through to our site from a link in a email.

- AdRoll - Analytics (__ar_v4)
AdRoll provides targeted advertising: when you visit our website, we may collect some or all of the data described in AdRoll Privacy Notice. AdRoll  uses that data to help us provide ads that are more relevant to you.
- Facebook - Profiling Cookies
Cookies are used to collect information - in an anonymous form - about all users who read and interact with our contents, visit our websites and use our applications.

- Twitter - Profiling Cookies
Twitter uses cookies and pixels in order to create a personalized experience for the user, by selecting specific ads and measuring their performance.  Thanks to these technologies we can customize our ads according to the personality and needs of our Visitors. This allows us to publish on Twitter high-quality ads and contents, able to arouse our Visitors' interest.
- Hotjar - Profiling Cookies
We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy.
You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link:

Detection of the traffic data of the website for profiling purposes for commercial and marketing activities
Browsing the website, you will find some of the following services that may use cookies to identify you or to use retargeting techniques, or display personalized advertisements based on your interests and online behavior outside To get more information and express your consent in an informed way, we invite you to check the privacy regulations applied by clicking on the links below:

Criteo SA Place of processing and information: France - Privacy Policy - Opt Out
Google Doubleclick Place of treatment and information: U.S.A. Privacy Policy - Opt Out
Bing Ads Place of processing and information: U.S.A. - Privacy Policy - Opt Out
Managing your cookie settings
Settings for managing cookies with the user’s own browser
Below Charming provides a list of links relating to the most important  browsers with instructions on how to take action regarding privacy and tracking preferences  depending on the type of browser used by the client:
- Mozilla Firefox: Block cookies
- Google Chrome: Cookies and site data management
- Safari 6/7 (Mavericks): Managing cookies and other data from web sites
- Safari 8 (Yosemite): Managing cookies and data from web sites
- Internet Explorer: Block or allow cookies
- Opera: Cookie
- Safari iOS (mobile): Impostazioni web per Safari su iPhone, iPad, o iPod touch

Information for managing third party service cookies
- Google Ads: Settings for Google ads
- Google Analytics: browser add-ons for Google Analytics deactivation
- Facebook: Cookies, pixels and similar technologies
- Twitter: Use of cookies and other similar technologies by Twitter
You have the right to choose whether or not to accept cookies and we explain how you can exercise this right below. You can manage cookies through the settings of your Internet browser. You can have the browser notify you when you receive a new cookie, delete individual cookies or delete all cookies. You can enable and disable your cookies through the navigation bar that appears every time you access the site.
Most advertising networks offer you a way to opt out of advertising cookies. See and for useful information on how to do this.
Please note that, if you choose to delete Charming cookies, your access to some functionality and areas of our Web site may be degraded or restricted.